The Girl on the Train. About Humanity in Customer Experience.

The Girl on the Train. About Humanity in Customer Experience.

Everything is Experience Everything is experience. A customer strategy guarantees a consistent experience at all customer touch points. Everything should fit: the way the customer is greeted, the environment, the packaging, … In one word: it’s about a branded customer experience. So what has humanity to do

David Ducheyne

David Ducheyne

David is Chief People Officer for Securex and is striving for an HR that starts from the people. He has created hrchitects.net in 2009 together with the linked in group on employee engagement. Avid blogger, father, husband.

Kindness

This blog is about kindness. Not kindness in general, but kindness in organizations. You might ask yourself if we really need to talk about that. You might qualify the topic as being too soft, sentimental and not business appropriate. You

David Ducheyne

David Ducheyne

David is Chief People Officer for Securex and is striving for an HR that starts from the people. He has created hrchitects.net in 2009 together with the linked in group on employee engagement. Avid blogger, father, husband.

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