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The Girl on the Train. About Humanity in Customer Experience.

Customer Experience

Everything is Experience Everything is experience. A customer strategy guarantees a consistent experience at all customer touch points. Everything should fit: the way the customer is greeted, the environment, the packaging, … In one word: it’s about a branded service experience. So what has humanity to… Continue Reading

David Ducheyne

David Ducheyne

David is Chief People Officer for Securex and is striving for an HR that starts from the people. He has created hrchitects.net in 2009 together with the linked in group on employee engagement. Avid blogger, father, husband.

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Kindness

This blog is about kindness. Not kindness in general, but kindness in organizations. You might ask yourself if we really need to talk about that. You might qualify the topic as being too soft, sentimental and not business appropriate. You… Continue Reading

David Ducheyne

David Ducheyne

David is Chief People Officer for Securex and is striving for an HR that starts from the people. He has created hrchitects.net in 2009 together with the linked in group on employee engagement. Avid blogger, father, husband.