The Girl on the Train. About Humanity in Customer Experience.

The Girl on the Train. About Humanity in Customer Experience.

Everything is Experience Everything is experience. A customer strategy guarantees a consistent experience at all customer touch points. Everything should fit: the way the customer is greeted, the environment, the packaging, … In one word: it’s about a branded customer experience. So what has humanity to do

David Ducheyne

David Ducheyne

David is Chief People Officer for Securex and is striving for an HR that starts from the people. He has created hrchitects.net in 2009 together with the linked in group on employee engagement. Avid blogger, father, husband.

Internal Customer Orientation is dead.

Internal Customer Orientation is dead.

Internal Customer Orientation In 1992 I wrote my master’s thesis about internal customer orientation. The most important part of that thesis was about how to measure the internal customer satisfaction. I chose to do the research for the HR departments of a

David Ducheyne

David Ducheyne

David is Chief People Officer for Securex and is striving for an HR that starts from the people. He has created hrchitects.net in 2009 together with the linked in group on employee engagement. Avid blogger, father, husband.

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