The Girl on the Train. About Humanity in Customer Experience.

The Girl on the Train. About Humanity in Customer Experience.

Everything is Experience Everything is experience. A customer strategy guarantees a consistent experience at all customer touch points. Everything should fit: the way the customer is greeted, the environment, the packaging, … In one word: it’s about a branded customer experience. So what has humanity to do

David Ducheyne

David Ducheyne

David is a specialist in people strategies, leadership and organizational development. He has gathered international experience with Henkel, Alcatel, Case New Holland, Securex and the University of Ghent. As an author he has published on Sustainable Leadership, Customzed Work, Health Management and Learning. He's also an avid blogger and key note speaker.

Internal Customer Orientation is dead.

Internal Customer Orientation is dead.

Internal Customer Orientation In 1992 I wrote my master’s thesis about internal customer orientation. The most important part of that thesis was about how to measure the internal customer satisfaction. I chose to do the research for the HR departments of a

David Ducheyne

David Ducheyne

David is a specialist in people strategies, leadership and organizational development. He has gathered international experience with Henkel, Alcatel, Case New Holland, Securex and the University of Ghent. As an author he has published on Sustainable Leadership, Customzed Work, Health Management and Learning. He's also an avid blogger and key note speaker.

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