The Girl on the Train. About Humanity in Customer Experience.

The Girl on the Train. About Humanity in Customer Experience.

Everything is Experience Everything is experience. A customer strategy guarantees a consistent experience at all customer touch points. Everything should fit: the way the customer is greeted, the environment, the packaging, … In one word: it’s about a branded customer experience. So what has humanity to do

David Ducheyne

David Ducheyne

David. is Chief People Officer for Securex. He's the author of a book on sustainable leadership. Avid Blogger and key note speaker.

Internal Customer Orientation is dead.

Internal Customer Orientation is dead.

Internal Customer Orientation In 1992 I wrote my master’s thesis about internal customer orientation. The most important part of that thesis was about how to measure the internal customer satisfaction. I chose to do the research for the HR departments of a

David Ducheyne

David Ducheyne

David. is Chief People Officer for Securex. He's the author of a book on sustainable leadership. Avid Blogger and key note speaker.

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