Is Motivation Really Necessary?

Is Motivation Really Necessary?

Motivation is a leader’s responsibility, says Tshamani Mathebula. Sundown vs Zamalek On the 23rd October 2016 Sundowns FC, a South African Football Club played against Zamalek Sporting Club. Zamalek SC is an Egyptian Club and one of the best clubs

Talent Engagement – Beyond Normal.

Talent Engagement – Beyond Normal.

The Holy Grail Talent engagement is the holy grail in leadership and HR. Whatever leaders do, they are depending on the willingness and ability of people to perform. Working with someone who is engaged, is totally different from working with

The Girl on the Train. About Humanity in Customer Experience.

The Girl on the Train. About Humanity in Customer Experience.

Everything is Experience Everything is experience. A customer strategy guarantees a consistent experience at all customer touch points. Everything should fit: the way the customer is greeted, the environment, the packaging, … In one word: it’s about a branded service experience. So what has humanity to

Trust Trumps Control.

Trust Trumps Control.

Strategy execution depends on people. It depends on their skills and their engagement. It’s pretty easy to develop competencies. But it’s much more difficult to influence engagement. People are simply not that easily engaged. And what’s more, specific programs to

Influence or Confluence?

Influence or Confluence?

Let’s think about influence. A long time ago I bought a book about manipulation. It lists all techniques to manipulate people into doing something they do not want. The book indicates the ethical dimension of each technique. And that’s the thing. We

Jimmy

Jimmy

I met Jimmy on the Brussels subway, not so long after the March terrorist attacks. Jimmy was sitting on one of the benches and was talking to a group he was with. Jimmy switched from English, to Dutch, to French

Your Last Training Course

Your Last Training Course

Imagine that you are allowed to follow one last training course. For the rest of your life there will be no training course after this one. There are no limits in terms of costs, location or content. You are free

Ping Pong Is Killing Your Company Culture

Ping Pong Is Killing Your Company Culture

Culture Culture, Culture, Culture. A word that’s being bandied about by companies big and small. It has come to light in recent years, that ‘culture’ is a key element of organisational success. You need to find the right ‘cultural’ fit

Performance is Key (Breaking news)

Performance is Key (Breaking news)

Breaking News HR is about Performance. Is that breaking news? In itself, it isn’t. But it’s good not to lose track of that old adage. Like so many professions, HR has seen many fads passing by. But one thing remains:

Organizational Design for Strategic Success

Organizational Design for Strategic Success

VUCA Organizational design is back. That’s what I wrote in an earlier blog. We are increasingly puzzled by the challenges that this VUCA-world puts upon the organisations that we are leading. In the past we had very clear principles of organizational design. We talked

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