Digitalization – Everything Changes and Stays the Same.

Digitalization – Everything Changes and Stays the Same.

Not so long ago I had a debate about the accelerated digitalization we see around us. Many industries have been disrupted. People ignite revolutions with a simple message. The new president of the US rules on twitter. There are fears

A Salute to Sustainable Leadership – Obama’s Farewell Speech

A Salute to Sustainable Leadership – Obama’s Farewell Speech

Have you seen Obama’s farewell speech? If not, you should watch it. It is just brilliant. I think it’s one of the best speeches a political leader has delivered in the past decades. I have listened to it several times

The 5 Dimensions of Innovation. Why Engagement Matters.

The 5 Dimensions of Innovation. Why Engagement Matters.

Tonje Elisabeth writes about the importance of engagement and innovation. She describes 5 dimensions of innovation in the workplace. Good workplaces The philosopher Theodore Zeldin has given the world a challenge: “When will we make the same breakthroughs in the

Incompetent Bosses: Can People Work for Them?

Incompetent Bosses: Can People Work for Them?

This is an article about incompetent bosses. Incompetent Bosses Artz, Goodall & Oswald (2016) wrote an article the in which they come to the conclusion that the competence of a boss has a high impact on employee well-being. That means that

Is Motivation Really Necessary?

Is Motivation Really Necessary?

Motivation is a leader’s responsibility, says Tshamani Mathebula. Sundown vs Zamalek On the 23rd October 2016 Sundowns FC, a South African Football Club played against Zamalek Sporting Club. Zamalek SC is an Egyptian Club and one of the best clubs

Talent Engagement – Beyond Normal.

Talent Engagement – Beyond Normal.

The Holy Grail Talent engagement is the holy grail in leadership and HR. Whatever leaders do, they are depending on the willingness and ability of people to perform. Working with someone who is engaged, is totally different from working with

The Girl on the Train. About Humanity in Customer Experience.

The Girl on the Train. About Humanity in Customer Experience.

Everything is Experience Everything is experience. A customer strategy guarantees a consistent experience at all customer touch points. Everything should fit: the way the customer is greeted, the environment, the packaging, … In one word: it’s about a branded customer experience. So what has humanity to do

Trust Trumps Control.

Trust Trumps Control.

Strategy execution depends on people. It depends on their skills and their engagement. It’s pretty easy to develop competencies. But it’s much more difficult to influence engagement. People are simply not that easily engaged. And what’s more, specific programs to

Influence or Confluence?

Influence or Confluence?

Let’s think about influence. A long time ago I bought a book about manipulation. It lists all techniques to manipulate people into doing something they do not want. The book indicates the ethical dimension of each technique. And that’s the thing. We

Jimmy

Jimmy

I met Jimmy on the Brussels subway, not so long after the March terrorist attacks. Jimmy was sitting on one of the benches and was talking to a group he was with. Jimmy switched from English, to Dutch, to French

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